911 Gadgets Lake Elsinore - Lake Elsinore, California

Kony K

FYI STORE OWNER IS NEVER THERE. JUST CHILDREN (WITH BACKPACKS), WITHOUT SUPERVISION, WHO ARE THE "TECHNICIANS" WHO WILL BE REPAIRING YOUR DEVICE.

I had a functioning phone with a cracked screen (Mom's). When I called for a quote a gentleman picked up and gave me a quote. I brought it in for repair and found the shop to be staffed with CHILDREN, one in high school and the other in grade or middle school with a backpack.
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Little did I know that these were the "technicians" who would be working to replace the screen. They said to pick it up next day, by 3 o'clock. To my surprise the repair was incomplete and they told me there was an "issue" further prying and I found out the "technician" tried to put a S21 screen on my S23, because my phone was actually an S21 and not an S23.

I'm like what? so i have to send in proof that I brought in an S23 and after I make a comment how the store is staffed with children, the store owner tells me his "SON" is the "Technician". He assures me his son is a great technician and offered to send me a video of the kid repairing a tablet when he was in 6th grade. He then lets me know it will be repaired in another 10 min (after my mother had been waiting at the store for an HOUR, as requested). He never calls back.

I call back the next morning and he says his "Technician" is still working on it. 3 o clock in the afternoon my mother goes to pick up the phone again. Still not complete, and they do a three way call, and the "Technician" says it won't boot up, so he requires additional time to fix. Store owner tells me to wait another day, but I don't want "CHILDREN" working on my phone causing god knows what damage, so we just take it back because the "CHILD TECHNICIAN" legit said the phone was no longer charging and couldn't get the screen to work.

We take it to a another repair store and they find the issue within an Hour. Burnt circuitry - the "TECHNICIAN" must have connected wiring wrong because they burned out the camera in my phone.

I ask him to reimburse me for the damage and the Store Owner says his Son did not cause any damage, but he was NEVER THERE, so HOW COULD HE KNOW?

The only plus is he gave me my deposit back, but this isn't covering the additional damage his SON did.

I have not added photos of the "SON/CHILD TECHNICIAN" because they are children.

Rodolfo Samaniego

Right There Cell Phone Repairs in Glen Avon. Next to Winnerschinetzel...Adrian is the man! Thank you for your service. Adrian is friendly and explain what could of been wrong with my phone before even opening it. Prices are reasonable. Went above and beyond in replacing my screen protector. I'll make sure I tell my family and friends of your great service. Thank you

Jose Pardo

Excelente servicio!!! Muy profesional y muy buena atención, reparo la pantalla de mi celular pixel 7 pro en menos de una hora y a buen precio

R.L.S.

June 29, 2024
My cracked phone screen was replaced on May 17th, 2024.

NEVER ACCEPT AN AFTERMARKET screen!!! I was ASSURED that I would NOT notice the difference! I most certainly did.

The aftermarket screen is not as bright, does not stretch edge to edge and my rectangular phone now has a rounded corners, making it difficult to tap an 'x in the corner.' it is WAY more 'smeary' too. (See picture)

This was to be a band-aid fix,until I could replace my phone, but the screen taps now type gibberish WHEN the keyboard connects at all.

Twice I took it back, the staff is very friendly, they simply lack follow through. The last I heard, the 2nd time I took it back, a few days after May 17th, was that they'd get the part and try again. I am still waiting.

NOW I JUST WANT A REFUND!

EDIT TO ADD: I can find no way to respond to your question, so an edit will have to suffice...

THIS OLD PHONE is a Samsung Note 10+. BUT, after WEEKS of having a basically unusable phone, unable to type on it about 50% of the time... I had to buy a new phone. Now, I just would like a refund.

D Ray

Awesome shop. Great customer service. My phone was dead and they brought it back to life.

Alex Griffiths

They were super helpful and have the best customer service you can find. This is the only cell phone place I've dealt with that didn't make me feel like I was getting screwed; They are definitely the first place I'm going from no on!!!,

Thomas

Adrian, the technician that helped me, was very good. My new cell phone battery is running great.

Andrew Spelman

Came here for the first time to fix my daughter’s iPhone XS MAX front screen that was broken.

New screen worked perfectly but had a small defect. Roger and Adrian kindly replaced the screen under warranty and everything is perfect.

Awesome Customer Service and all around business here. Honestly, Adrian the owner is amazing. He can do any service you’d need for anything digital which is above and beyond repairing phones and computers.

Thank you 911 Gadgets.